Returns & Exchanges

At Furniture City, we want you to love your home, which is why we offer a 30-day satisfaction guarantee on all furniture and decor items. If your selection isn't the perfect fit, we provide easy return and exchange options to ensure you find exactly what you need.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer service team with your order number to start the return process.

• 2.
  Prepare for Pickup

  Disassemble the item if necessary and place it back in its original packaging to ensure it is protected during transit.

• 3.
  Schedule Collection

  Select a convenient date for our specialized furniture couriers to arrive at your home and inspect the item for pickup.

• 4.
  Receive Your Refund

  Once the item is received and inspected at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.